Terms of Service

By placing an order on this website, you agree to the following terms and conditions:

  1. These Terms and Conditions and any other policies referred to in them apply to your use of this website and to your use of this website and the ability to place an order for any products and services, including your submission for the purchase of any of our products or services that are available for purchase on this website. All orders. By accessing this website, you agree to these terms, so we recommend that you read them carefully. If you do not agree to these Terms, you must immediately stop using and accessing this website. suavefloral.com reserves the right to make any changes to these Terms with immediate effect.

  2. You agree that the information you provide when registering on this website is not misleading, but is true and accurate, and that if such information changes, you will notify our customer service personnel.

  3. We may change, cancel or suspend access to this website with or without prior notice and without any liability to you.

  4. Any material you upload to this website for publication will be considered non-confidential and non-proprietary and by placing an order, you agree and understand that we may collect, use, store and process your personal data.

  5. Order Policy: All orders and other requests received by suavefloral.com and any of its personnel reserve the right to reject any order without giving reasons. If declined, we will refund the payment method used to place the order or cancel the full amount received.

  6. Purchase Notice:
    (a) Except Flower Jar series, all flowers are freshly cut without any processing and treatment like removing thorns. Flowers would lose water during transportation. Please soak flowers in deep water immediately after receiving flowers. The flowers will get rehydrated and return to their fresh state.
    (b) Due to seasonality, humidity, temperature, etc., colors, sizes and stems of the same flower may vary. Pictures and specifications are for reference only.
    (c) Due to package size restrictions, flowers may be cut shorter.
  1. Order delivery
    (a) Orders confirmed by us before noon on Friday will be shipped on Sunday of that week. Orders placed after noon on Friday will be arranged for the next group purchase.
    (b) If the customer cannot be contacted to sign for delivery within the designated delivery time, or the customer refuses to accept the product, or the customer's information is incorrect or incomplete, we may place the flowers at relevant location or company reception desk or building reception desk according to the information provided by the customer as a completion of the service.
    (c) Logistics may be delayed due to weather. If the Hong Kong Observatory issues (i) Tropical Cyclone Warning No. 8 or above (ii) Red or Black Rainstorm Warning (iii) Flood and Landslip Warning, the delivery service will be suspended or delayed.
  1. We strive to ensure the accuracy of all price information on this website. However, errors may occasionally occur and products may be mispriced. If the correct price of a product is higher than the price stated on this website, we will contact you and ask you whether to execute the order at the actual price or cancel your order.

  2. We are not responsible for any additional expenses arising from the delivery or use of purchased goods, property damage or personal injury to the buyer's premises, regardless of the cause.

  3. Return Policy: Due to the perishable nature of flowers, we are unable to accept returns after shipment.

  4. In the event of discrepancies between the Chinese and English versions, the Chinese version shall prevail.